Terms of Service

These Terms of Service form a legal agreement between you and Chatgrow.

By creating an account, starting a free trial, purchasing a subscription, or using Chatgrow, you agree to these terms.

If you are accepting these terms on behalf of a company, you confirm you have the authority to do so.

If you do not agree, do not use the service.

1. The Service

1.1 Description

Chatgrow provides a cloud-based platform that allows businesses to create and deploy AI agents for customer support, sales, and user engagement.

You can upload content, connect data sources, and configure agents. This is referred to as “User Content”.

You are responsible for all content you upload or use within Chatgrow.

We provide the platform, not the underlying code.

1.2 Subscription

Access to Chatgrow is provided on a subscription basis.

Your plan, limits, and pricing are defined at the time of purchase.

Subscriptions renew automatically unless cancelled.

You may only use Chatgrow for your own business.

1.3 Ownership

Chatgrow owns the platform, including all software, models, systems, and documentation.

We retain all intellectual property rights.

You retain ownership of your content.

1.4 Accounts and Permissions

You control who has access to your account.

You are responsible for all activity under your account.

2. Acceptable Use

2.1 General Responsibilities

You are responsible for all activity on your account and by your users.

2.2 Restrictions

You agree not to:

• Reverse engineer or copy the platform

• Use Chatgrow for illegal or harmful purposes

• Attempt to disrupt or damage the service

• Use Chatgrow to build a competing product

• Access the system without permission

We may suspend access if your use harms the platform or other users.

2.3 API Usage

If APIs are provided, you must follow usage limits and guidelines.

We may restrict or suspend API access if needed.

2.4 AI Use and Misuse

You agree to use Chatgrow and any AI agents created through the platform responsibly.

You must not use Chatgrow to:

• Generate or distribute harmful, abusive, or misleading content

• Impersonate individuals or organisations without permission

• Provide advice in regulated areas such as legal, financial, or medical services without proper oversight

• Automate spam, scams, or deceptive practices

• Process or expose sensitive personal data without a lawful basis

• Violate any applicable laws or regulations

You are responsible for how your AI agents behave, including their responses, actions, and outputs.

AI-generated responses may not always be accurate, complete, or suitable for your use case. You must review and validate outputs where necessary, especially in customer-facing or high-risk scenarios.

Chatgrow reserves the right to monitor usage and restrict, suspend, or remove access, agents, or content where misuse is reasonably suspected.

3. Third-Party Services

Chatgrow may integrate with third-party tools such as websites, messaging platforms, or APIs.

You are responsible for those integrations.

We are not liable for third-party services.

4. Payments

4.1 Fees

You agree to pay all fees based on your selected plan.

Fees are non-refundable unless required by law.

We may update pricing with notice.

4.2 Billing

Payments are charged automatically through your selected payment method.

If payment fails, access may be suspended.

4.3 Taxes

You are responsible for any applicable taxes.

5. Term and Termination

5.1 Term

This agreement begins when you start using Chatgrow and continues while your account is active.

5.2 Cancellation

You can cancel your subscription at any time through your account.

Your access continues until the end of the billing period.

5.3 Termination

We may suspend or terminate your account if you breach these terms.

5.4 Data After Termination

When your account is closed, your data may be deleted after a reasonable period.

You are responsible for exporting your data.

6. Data and Privacy

6.1 Your Data

You grant Chatgrow permission to process your content to provide the service.

You must have the rights to use any data you upload.

6.2 Service Data

We may collect usage data to improve the platform.

This data is aggregated and does not identify you.

6.3 Security

We take reasonable steps to protect your data.

You are responsible for securing your own systems and access.

7. Confidentiality

Both parties agree to keep confidential information private.

This includes business, technical, and customer data.

This does not apply to information that is public or already known.

8. Disclaimer

Chatgrow is provided “as is”.

We do not guarantee the service will be uninterrupted or error-free.

AI outputs may not always be accurate.

You are responsible for how you use the results.

9. Limitation of Liability

To the extent allowed by law:

Chatgrow is not liable for indirect or consequential damages.

Our total liability is limited to the amount you paid in the last 12 months.

10. Changes

We may update the service and these terms.

We will notify you of material changes.

11. General

• This agreement does not create a partnership

• You may not transfer your account without permission

• If part of this agreement is invalid, the rest still applies

12. Governing Law

These terms are governed by the laws of the United Kingdom.

13. Contact

For any questions, contact:

hello@chatgrow.co